It's perfectly normal to encounter factors that weaken employee motivation at your workplace. And the need to ensure and enhance employee productivity is something that has to be present if everyone's goal is success. Boosting work productivity and therefore quality in your business results in increased customer and employee satisfaction and that's why we want to show you how to achieve that in five effective steps. Let's jump right in.
Motivation killers and what you need to do about them
If you want to work in a highly productive workplace, you have to identify and dispose of factors that kill the motivation and create an unhealthy, gloomy workplace environment. Without motivation, there can be no productivity. That's why we have managers. It is the manager's duty to observe the work environment and spot the potential problems which can affect productivity. Typical spirit killers include toxic people, abrasive personalities, lack of organisational vision, absence of opportunities for professional development, poor communication systems, autocratic management styles and the feeling of lack of appreciation. Addressing each and every one of these issues needs to be the top priority if you want productivity.
Every successful company analyses its processes regularly. The emphasis here lays on the tasks and not on the people performing the job. If you want to maximise efficiency and further boost work productivity, you need to standardise policies and procedures through your company. All personnel needs to be trained adequately so that they can produce high-quality products and be proud of their work. However, this assessment of the situation along with analysis isn't an easy task. Consider involving an experienced business consultant because you'll want to have someone that will help you identify your goals, reassess the situation and further develop your business. If you want to be the best, you have to involve the best.
In order to identify problems that deter the productivity, you have to develop performance measurements. What you need to do is benchmark your current processes, identify the problems,
predict future outcomes and measure productivity gains using key performance indicators for your industry. As an example, we'll talk about your customer support centre. In order to measure quality and productivity of your customer support centre, you need to take into account the time it takes to resolve customer issues and the customer satisfaction rate for those support cases. Measure those two factors and you'll get the picture of the overall situation.
Clear goals & amp; employee growth
When establishing a measurement system, a manager needs to know their company's current state and then set up rules and expectations. Managers should have regular check-ins about goals and progress. For example, goals could include a 10 percent increase in sales, a 10 percent satisfaction in support and 5 percent less time spent on entertainment websites. A company also needs to have a plan in place for counseling employees who are falling behind due to bad productivity. An employee's unproductive hours may result from spending too much time on non-work related sites or too many distractions in the workplace. Only when you identify the areas where an employee is struggling will you be able to help the individual reach their full potential and grow as a professional rather than letting them go (which can be costly). On top of that, there are certain services that help employees keep track of their own individual performance and hold themselves accountable for fixing any problems. If they can visualise where the wasted time comes from, it becomes much easier for them to focus on eliminating the distraction. Additionally, you can even enroll your managers into courses to obtain advanced diploma of management and let them grow further and accomplish their tasks even better.
Employee activity and productivity
In order to improve the structure in general, you have to see the entire picture. That's why you need to be consistent when it comes to measuring the overall employee activity and productivity. That's the only way to get a clear idea of what needs to be improved. Recording usage of websites and applications can help companies keep track of productivity levels, as long as it's handled properly. When employers are open about monitoring desktops, it creates a transparent, accountable environment. And of course, managers shouldn't go into it with a police department attitude but rather with the mindset to identify overall trends and find ways to improve productivity. In a way, measuring productivity is similar to sales and marketing data. If you want to increase the number of leads, you have to start counting those leads. Increasing sales requires a better understanding of the source of current sales.
Maintaining and enhancing productivity in the workplace isn't always very easy to accomplish but it can also be boiled down to some simple concepts. And revising these five steps every now and then doesn't require a lot of effort but it would surely be helpful and useful.
Author - Peter Minkoff